Personalised renewal and servicing conversations in ten-plus languages, on voice and WhatsApp, reached policyholders manual calling never could, and finished the task on contact.
A life book spread across a dozen states is a dozen languages, channels and time preferences. A single-language call centre reaches the customers it can reach; the rest drift toward lapse. Servicing requests pile up in a queue, and re-engaging a lapsed policy is nobody's full-time job.
Agentic Universe ran renewal reminders, service requests and lapsed-policy re-engagement across voice, WhatsApp, SMS and email, in the customer's own language with natural code-mixing. Conversations were personalised with claims and policy history, and the agent finished the task on contact: updated the record, took the payment, booked the callback.
One agent layer carried context across channels: a conversation could start on a call and finish on WhatsApp without the customer repeating themselves. Grounded on the insurer's data, the agent stayed accurate on premium and rules, and handed sensitive or high-value cases to an advisor.
Outreach respected consent and calling windows, every interaction was logged and auditable, and human sign-off gated the high-stakes moments. The audit trail that compliance used to assemble by hand was now complete by default.
The insurer engaged policyholders that manual calling never reached, lifted persistency and sum-insured attach on targeted portfolios, and cleared servicing backlogs, without a linear increase in agents.
Every agent performing like your best one, in every language, on every channel, at any hour. That is what built to scale actually looks like for a regulated life insurer.
Deployed under NDA and anonymised at the customer's request. Named references available in your segment on request.
A live demo on your own use case, in your language, against your workflow. A real person from our founding team follows up personally.